Refund policy

At Pure’s Official, we value your satisfaction and stand by the quality of our herbal and cosmetic products.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.

• The product must be unused, unopened, and in its original packaging.

• For hygiene reasons, opened or used beauty products cannot be returned.

2. Refunds

Once we receive and inspect your return, we’ll notify you via email or phone.

• If approved, a refund will be issued to your original payment method within 5–7 working days.

• Shipping and handling fees are non-refundable.

3. Damaged or Wrong Item

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging at puresofficials@gmail.com

4. Non-Returnable Items

• Opened cosmetics or personal care products

• Discounted or clearance items

• Gift cards